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At R.F.E.C.Y., we are committed to protecting the privacy of our clients and their families. To provide the best possible service, we need to collect and use information about your family. We make sure that the information is kept private and that it is stored in a safe and secure environment.

 

Guardians are encouraged to share copies of reports from R.F.E.C.Y. with other involved agencies or individuals. A signed Consent to Disclose Personal Information is required prior to the sharing of information (verbal or written) with other service providers or individuals. We may collect personal information from other sources if you consent or if the law permits. All staff/volunteers sign an Oath of Confidentiality to ensure that information is not communicated to others without permission.

 Information is collected and used to:

  • Assess client needs.
  • Communicate with families and other care providers.
  • Deliver safe and efficient programs and ensure a continuous high quality of service.
  • Meet legal requirements.
  • Verify accountability with funding bodies and internal processes.

 

Limited information may be used to provide you with news about programs, services and special events.

The client or family may ask to review their personal information and may seek correction of information that is believed to be inaccurate. The client may withdraw consent to usage or disclosure of information by contacting our office.

 

If you have any questions or concerns about the privacy of your family’s personal information, please contact our office at 905-427-8862.

Dear families, colleagues, and community members

I am writing today to update you regarding the services and supports offered by Resources for Exceptional Children and Youth – Durham Region (RFECY). These are times not previously experienced by the RFECY team. In an effort to contribute to the wellbeing of our community and staff, effective immediately, all RFECY staff are working remotely and the office building is closed.

To the RFECY staff, thank you for your engagement in planning for the continuation of support to our community while ensuring the health and wellbeing of our community, colleagues and your families.

To our early learning partners, the ELI staff are responding to your voicemails and emails while also working on projects to enhance our work with you. For those centres with Enhanced Staffing, we know that your invoicing may be delayed and that you will have questions about payment of Enhanced Staffing hours during closures. Rest assured, we will continue our support to you and are available to answer any specific questions you may have.

To our children, youth and families, your staff person is checking voicemail and email regularly. If you have any questions, please do not hesitate to reach out. Staff are also initiating contact with families; don’t hesitate to speak to your staff person about anything we can do to support you. In addition, our Access Line (x504) remains active and calls are being responded to by our Access Coordinator.  If you are submitting for worker hours, rest assured that we will continue to do our best to ensure these are paid in a timely manner.  

To our community colleagues, if we can continue our work together via teleconference or email, we are happy to do so.

I will continue to monitor updates and to provide updates on service delivery as the situation evolves.  To those who are actively caring for others in our community during this time, THANK YOU. To all, stay safe and well.

Denise Cashley